Customer Satisfaction is our top priority so please email firefly@fireflytraders.com if you have any issues with our products. Phone: 319-212-0561 We will fill custom requests also. If you want to send a check and mail in your order the address is firefly farms, 16465 county rd g36, columbus junction, iowa 52738. Make the check out to Heidi Soergel. We respect your privacy and never share our customer info with anyone! Returns are on an individual basis. We do aim to please on every order! Link to us at http://www.fireflytraders.com/index.cfm/fa/categories.main/parentcat/22556Home > a Horse Salt Lick on a Rope